Shipping

Guitar Salon Vadya will ship your guitar or accessories right to your door. Shipments originate from our facility in Ljubljana, Slovenia. We ship worldwide using DHL. 

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Sales Tax

All prices in our salon include 22% Slovene tax. For non-EU countries, please contact us!

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New Arrival Items

Every New arrival you see on our site is ready to ship immediately as long as we receive your order before 3 pm. Our handling times rarely exceed 3 business days. If there is a delay processing your order, we will contact you right away.

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Packaging

Every item that leaves Guitar Salon Vadya is professionally packed and fully insured for the purchase price.  We ship many items every day, and our shipping department knows how to keep your gear safe during transit.

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International Orders

International shipments are generally subject to Customs Duties (VAT Charges) above and beyond the purchase price and shipping charged by Guitar Salon Vadya. We do not lower declared values on international packages. Customers should consult Customs in their own country about these additional charges before purchasing. Unfortunately, import duties and taxes cannot be refunded or reimbursed if you elect to return your order.

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Other Shipping Agents (i.e., FedEx, UPS)

You may choose to use your own shipping account, but you'll need to contact our sales dept for arrangements. In using your own shipping account, you assume all liability for damaged and lost shipments, though we can assist you in providing documentation regarding the item's value. We strongly encourage you to insure your shipment for the full purchase price.

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Damaged Goods

If an item arrives with any issue or amount of damage not disclosed before purchase, please hold the item, be sure to retain all packing materials, and contact us immediately. Please allow us the opportunity to help before lodging a claim with your credit card company or PayPal. We will arrange for the item to be picked up and inspected immediately. Please do not send the item back yourself unless instructed by Guitar Salon Vadya; this will greatly complicate the process. We will work with you to replace the item or refund you in full if the item is not replaceable.

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